mpro5 Ideas Portal
Let us know how mpro5 could be improved to help you do more
Let us know how mpro5 could be improved to help you do more
We have had this a few times before - but the recurring job numbers always use the same job number as the one preceding it.
We need the option to select if this issues a new job number on job create, or uses the existing job number - perhaps also the option to prefix the existing job number i.e. 1234-01, 1234-02, 1234-03 etc.
Hey Peter - thanks for the suggestion and the in-depth explanation of your way of working. I'll pick it up with the original requester and go from there! Much appreciated.
Koenig & Bauer use the Clone feature that sound like it does this already:
Two methods of cloning:-
First method:
Original job number 100-51
Clone job number 100-51 for the additional Technician on the same job and the job ticket becomes 100-51 (1)
Clone job number 100-51 again for a further additional Technician and the next job ticket becomes 100-51(2)
Second method
Original job ticket number 100-51
Clone job ticket number 100-51 for a return visit and the next job ticket becomes 100-51(1)
Clone job ticket number 100-51(1) and the next job ticket becomes 100-51(1)(1)
Clone job ticket 100-51(1)(1) for another return visit and the next job ticket becomes 100-51(1)(1)(1)
Clone job ticket 100-51(1)(1)(1) for yet another return visit and the next job ticket becomes 100-51(1)(1)(1)(1)
etc etc
Note: at the time of cloned job ticket 100-51 (1)(1)(1) which is the 3rd return visit, this triggers a Management Escalation email alert